About Us
Drawing on over 32 years' experience gained within the soft services and facilities management industries, working with some of the U.K.'s largest players and within a wide range of business sectors, Owner Director Tony White felt that the time was right to establish his own brand of customer service delivery and in 2015 subsequently set up Priority Support Services.
Priority Support Services was built on the simple principle that cleaning should be hassle free. We aim to deliver a professional service to all our clients regardless of their size and contract worth, providing a high level of service and standard of workmanship, and building and maintaining long lasting client relationships.
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What makes us different from the other cleaning companies that approach you?
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Our aim is to make cleaning hassle free for our clients. Whether large or small, they are all important to us, and we ensure that their requirements are listened to.
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We identify problems and provide the solutions.
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We design bespoke packages to suit a client's brief, developing a unique relationship with them.
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We provide one point of contact for every client to ensure a personal partnership which evolves throughout the length of the contract.
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We train our employees to take pride in their employment and ensure safe working at every opportunity.
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We use Ezitracker, a time and attendance system that provides our clients with a breakdown of actual hours worked on site ensuring accurate invoicing, and which protects our employees who are lone working. Ezitracker is automatically supplied on all our contracts regardless of their size.
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We use Bio Hygiene, eco-friendly plant-based products throughout our portfolio, meeting new legislation, and protecting the environment, our employees and the facilities where they are used.
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We use the latest in microfibre technology and energy saving equipment and offer a 'no quibble' peace of mind guarantee that all our equipment is fully covered against breakdown.
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Although primarily a commercial cleaning company, in conjunction with our partner suppliers we are also able to provide a full package of soft service FM delivery.
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Our Unique Approach
Your facility is our Priority
HOW WE WORK
Your Health & Safety is our Priority
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Our commitment to Health and Safety is ingrained throughout our company and at every level of our service delivery.
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Compliance of Health and Safety legislation including risk assessments and method statements, COSHH and RIDDOR regulations is the direct responsibility of our Director Tony White.
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Our Health and Safety policy and statement are made available to all staff and clients.
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Our policy is updated annually in line with HSE guidelines.
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Every task undertaken by our staff and supplier partners (see below) has its own designated risk assessment and method statement.
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Copies of our policy/statement and all relevant risk assessments and method statements are included within the Priority Support Services client folders placed on each site.
The Environment is our Priority
Environment and Social Responsibility
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Our commitment to the environment is to ensure every task completed either directly or via a supplier partner meets with our Company Social Responsibility.
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We look after the environment by using green, ecologically friendly products and systems.
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We ensure socially acceptable practises are undertaken, accepting our responsibility towards our staff, clients and the local community in which we work and serve.
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We ensure our partner suppliers follow our CSR example not only whilst working with Priority Support Services but also within their own business environments.
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We endeavour to work with the local communities in which we operate to help promote and support local charities and employment opportunities.
Don't Just Take Our Word For It
Mark Searcy, Director, Alan Blunden Insurance
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"I would like to express my gratitude to you and your team for the work that you do for us. Since working with you for the past 12 months, the cleaning has always been 100% and what is particularly impressive is that when our regular cleaning lady is unable to attend, you arrange a replacement and from our point of view we see no disruption or inconvenience to the cleaning at all.
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In addition, when we asked you to take on some ad hoc work earlier this year, you quoted for the work and executed the job exactly as quoted with total satisfaction.
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It is a pleasure to work with a company that delivers what they say and goes the extra mile to make sure that all is good"
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Our Staff and Partners are our Priority
Staffing, Recruitment, Induction and Training
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Our staff represent our biggest asset therefore require our biggest investment.
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Our recruitment programs are aimed at offering the best possible solutions to meet the individual's needs ensuring we employ people who want to work and develop their careers within the cleaning sector and will, with training, deliver the service our clients require.
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Our induction programs will provide the foundations for a long and successful career within Priority Support Services. Low staff turnover reduces costs and increases staff morale and client retention.
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Our training programs are based on 28 years experience within the cleaning industry and are unique to Priority Support Services.
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Staff working within the education and healthcare sectors will possess the necessary DBS certification.
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Our Supplier Partners
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All our supplier partners complete our Health and Safety questionnaire prior to providing any services on our clients' premises.
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Our health and safety questionnaire requires confirmation of current insurances including total financial cover plus confirmation of training certification and relevant industry qualifications.
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We conduct due diligence on every supplier partner working with Priority Support Services.
